House of Iyrah understands the importance of clear and concise legal information. While we strive to provide accurate and up-to-date information on our website, we cannot guarantee the accuracy, completeness, or reliability of the information provided. Our website content is for general information purposes only and should not be taken as professional advice. We reserve the right to make changes to our website content at any time without prior notice.

Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. Please read our return policy for fragrance products outlined below:

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1. Return Period: You have up to 14 days from the date of purchase to return fragrance products for a refund or exchange.

2. Condition of Return: Fragrance products must be returned in their original condition, unopened, and with the original packaging intact. We are unable to accept returns on fragrance products that have been opened or used due to hygiene and safety reasons.

3. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns or exchanges. Please ensure that you retain this documentation until your return has been processed.

4. Return Process: To initiate a return, please contact our customer service team at support@houseiyrah.com within the 14-day return period. Our representatives will guide you through the return process and provide you with a return authorization number (RMA) if applicable.

5. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your item.

6. Refund or Exchange: Upon receiving the returned fragrance product in its original condition, we will process your refund to the original payment method used for the purchase. If you prefer an exchange, we will assist you in selecting a suitable replacement product.

7. Restocking Fee: A restocking fee may be applicable for returns that do not meet the conditions outlined in this policy, including opened or used fragrance products.

8. Damaged or Defective Items: If you receive a damaged or defective fragrance product, please contact us immediately for assistance. We will arrange for a replacement or issue a refund as per your preference.

9. Exclusions: This return policy applies specifically to fragrance products. Other products may be subject to different return policies, as outlined in their respective product descriptions or terms of sale.

10. Policy Changes: We reserve the right to amend or update this return policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.

If you have any questions or concerns regarding our return policy for fragrance products, please don't hesitate to contact us. Thank you for choosing House of Iyrah, and we appreciate your understanding and cooperation.

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